FAQ

How long will it take to receive my strap once I place my order?

Production time for leather straps typically takes one to three weeks. Our rubber straps are available for immediate shipment and are shipped out within one business day from the time the order is placed. Domestic ground shipments typically arrive in five days or less, domestic standard overnight shipments will arrive the next business day, and international shipments typically arrive in seven days or less.

Please note the following:

  • Orders placed by 3:30 PM EST, Monday through Friday, will ship out the same day. Orders placed after this time will ship the next business day.
  • Standard overnight orders placed on Friday before 3:30 PM EST will arrive the following Monday. Standard overnight orders placed on Friday after 3:30 PM EST, or standard overnight orders placed on a Saturday or Sunday, will ship on Monday for Tuesday delivery. 

 

How are Horus straps manufactured?

Each Horus exotic leather strap is cut and stitched by hand. Your strap is the product of several man hours of work. Each strap is crafted on a per-order basis. Each strap we create is unique - the customer chooses their choice of leather, leather color, stitching color, and edge color.

 

Does Horus ship worldwide? Will I have to pay duties and taxes on my international shipment?

Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Horus is not responsible for payment of duties & import taxes.

 

Where can I purchase Horus products?

Our products can be purchased directly on this website, as well as several authorized retail locations around the world. You can find a list of our retailers here: 

http://www.horusstraps.com/pages/retailers

  

What if a strap for my watch is not listed on the website?

We are able to produce straps for most watch brands. Please see http://horusstraps.com/pages/request

   

 Will my strap fit exactly the same as OEM?

Yes – we guarantee perfect fitment on all of our straps.

 

Return policy

Our leather straps are handcrafted, made to order products - for this reason, we are only able to accept refunds if the product is defective. 

You may exchange your rubber strap or return it for a full refund within 30 days of purchase, as long as the product is unworn and in perfect condition. Please note that the buyer is responsible for paying all associated shipping costs. 

  

What if I need a shorter or longer strap?

Since our leather straps are handcrafted on a per order basis, we craft the strap to your specifications. When placing your order, you'll specify standard length, long length, or short length in the dropdown menu. 

Our rubber straps are able to be adjusted to multiple sizes.