FAQ

How long will it take to receive my strap once I place my order?

Our straps are available for immediate shipment and are shipped out within one business day from the time the order is placed. Domestic USPS / FedEx ground shipments typically arrive in five days or less, domestic standard overnight shipments will arrive the next business day, and international shipments typically arrive in seven days or less.

Please note the following:

  • Orders placed by 3:30 PM EST, Monday through Friday, will ship out the same day. Orders placed after this time will ship the next business day.
  • Standard overnight orders placed on Friday before 3:30 PM EST will arrive the following Monday. Standard overnight orders placed on Friday after 3:30 PM EST, or standard overnight orders placed on a Saturday or Sunday, will ship on Monday for Tuesday delivery. 

  

Does Horus ship worldwide? Will I have to pay duties and taxes on my international shipment?

Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Horus is not responsible for payment of duties & import taxes.

 

Where can I purchase Horus products?

Our products can be purchased directly on this website, as well as several authorized retail locations around the world. You can find a list of our retailers here: 

http://www.horusstraps.com/pages/retailers

  

What if a strap for my watch is not listed on the website?

Several models of our straps will fit a variety of watches. To inquire about your watch, please email customerservice@horusstraps.com

   

 Will my strap fit exactly the same as OEM?

Yes – we guarantee perfect fitment on all of our straps.

 

Return Policy

You may exchange strap or return it for a full refund within 30 days of purchase, as long as the product is unworn and in perfect condition. Please note that the buyer is responsible for paying all associated shipping costs. 

 

Does Horus offer a Warranty?

Yes, we stand behind our product and offer a lifetime warranty on all straps. 

  

What if I need a shorter or longer strap?

Our rubber straps are able to be adjusted to multiple sizes.

 

 

 

 

Note: Horus is a company that specializes in the manufacture of high-quality watch straps and other accessories. Horus is an independent company and is not affiliated with Audemars Piguet, Panerai, Rolex, or any other watch manufacturers or their related group companies in any form.