Return
You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by HORUS. Please note HORUS is not liable for returns through an alternative carrier. We recommend using the prepaid return label.
To process a return and get the prepaid return label, please contact us here.
Domestic returns are subject to an $8 return shipping fee, which will be deducted from your refund.
International returns are subject to a $18 return shipping fee, which will be deducted from your refund.
Make sure your items are returned unused, undamaged and packaged in their original box. Place your item in a cardboard box or envelope and attach the prepaid return label.
Drop off your return at one of the carrier’s access points.
Your return will be refunded within 10 to 14 working days from the date of reception of your item by the HORUS team.
Exchange
If you wish to exchange your product for the same product in a different color, please contact our customer service.
If you would like to exchange your product with a different size or collection, you will need to process a return and order a new one.
Products marked as "Final Sale" are not eligible for return.